A refurbished phone is a device that has previously been owned, used or returned and has subsequently been checked and tested before being offered for resale.

Refurbished does not necessarily mean that a phone has previously been faulty. Devices can enter the refurbished market for many reasons, including customer returns, trade-ins and upgrades.

At Want a New Gadget, refurbished phones are tested to make sure they are fully functional before sale.

Both refurbished and used phones have usually had a previous owner, but the key difference is the checking and testing process.

A used phone purchased privately may simply be sold in its existing condition. A refurbished phone has been checked and tested before being offered for resale.

Our refurbished phones are fully tested, have a minimum of 80% battery health and include a 12-month warranty.

A properly tested refurbished phone can provide an excellent alternative to buying new.

Every refurbished phone we sell is checked to ensure it is fully functional before sale. We also require a minimum of 80% battery health and provide a 12-month warranty.

As with any electronic device, faults can occasionally occur, which is why warranty protection is an important consideration when buying refurbished.

Buying from a retailer that clearly explains its testing, grading, battery and warranty policies can reduce many of the uncertainties associated with buying a used phone privately.

At Want a New Gadget, refurbished phones are tested before sale, clearly graded according to cosmetic condition and supplied with a 12-month warranty.

Refurbished phones can have different levels of cosmetic wear depending on their previous use.

We use Premium, Great and Fair grades to describe cosmetic condition. Premium devices show the fewest signs of previous use, while Fair devices can have more noticeable scratches, scuffs or marks.

Cosmetic grade does not change our requirement that the phone is fully functional.

Learn more in our Refurbished Phone Grading Guide.

Battery condition varies between individual refurbished phones because rechargeable batteries naturally lose capacity with age and use.

Every refurbished phone sold by Want a New Gadget has a minimum of 80% battery health when checked and prepared for sale. Individual devices may have higher battery health.

Learn more in our Refurbished Phone Battery Health Guide.

Yes. Refurbished phones purchased from Want a New Gadget include a 12-month warranty, subject to our warranty terms and exclusions.

This provides additional protection should an eligible fault develop after purchase.

Read our Warranty Policy for full details.

Not exactly. A refurbished phone has previously been owned or returned, but it has also been checked and tested before resale. A second-hand phone sold privately may simply be sold in its existing condition without the same testing or warranty protection.

It depends on the cosmetic grade. Premium refurbished phones show little to no visible signs of previous use, while Great and Fair phones may have progressively more visible cosmetic marks. All grades are fully functional.

They can. The amount of cosmetic wear depends on the grade you choose. Premium phones should show very little wear, while Great and Fair devices may have scratches, scuffs or other signs of previous use. See our Refurbished Phone Grading Guide for more information.

Not necessarily. A refurbished phone may retain its existing battery if it meets our testing requirements. Every refurbished phone we sell must have a minimum of 80% battery health unless otherwise explicitly stated.

Refurbished phones are generally priced below an equivalent brand-new device, although the saving varies depending on the model, storage capacity, age, cosmetic grade and current market price.

A refurbished phone can offer significant savings compared with buying new while still providing the features and functionality of the same model. It can also extend the useful life of an existing device rather than requiring a newly manufactured phone.